Shipping policy

We ship across the United States.

Free shipping

Shipping is free on every order over $75. Below that, the shipping cost is shown at checkout before you pay.

How long it takes

Orders placed before 6:00 pm Eastern Time on a business day are usually processed within 1 business day. Orders placed on weekends or holidays are processed on the next business day.

Delivery then takes approximately 5 to 18 days. Most orders arrive well within that window, but delivery times may vary depending on the carrier, destination and circumstances outside our control.

You will see an estimated delivery date on your tracking page once your order has been confirmed.

Following your parcel

You will receive an email when your order ships, followed by tracking updates as it travels.

You can follow your order at shopstacy.com/apps/parcelpanel. The tracking link included in your emails will also take you directly to your shipment information.

Several days can sometimes pass between tracking scans. This does not necessarily mean that your parcel is lost.

Once your parcel reaches your local delivery network, the last-mile carrier and available tracking information can be found directly on your tracking page.

If your address is wrong

Customers are responsible for making sure that the shipping address provided at checkout is complete and correct.

If you notice a mistake, contact us as soon as possible at contact@shopstacy.com with your order number and the correct address.

We can update your shipping address only if your order has not yet entered transit with the carrier. Once the parcel is in transit, we are unable to change or redirect the delivery address.

Because processing can happen quickly, we recommend contacting us immediately after placing your order if you notice an error. We cannot guarantee that an address change will still be possible.

Stacy is not responsible for delivery issues, failed deliveries, lost parcels or additional costs resulting from an incorrect or incomplete address provided by the customer.

If your parcel is late or lost

If your tracking has not updated for an unusually long period, please contact us at contact@shopstacy.com and we will help you review the shipment information.

You can also find the carrier handling your parcel, including the last-mile carrier when available, directly from your tracking information.

With Shipping Protection. If your protected shipment is confirmed as lost, stolen or damaged in transit, we will send you a replacement order at no additional cost.

Without Shipping Protection. Stacy is not responsible for packages that are lost or stolen during or after delivery. We will provide you with the available tracking and carrier information so you can contact the carrier and open a claim where applicable, but we cannot guarantee a free replacement.

Shipping Protection is offered in the cart before payment for $2.99 and covers one eligible claim per protected order.

A fault with the product itself is separate from a shipping issue and is handled under our return and refund policy.

If tracking says delivered but you have not received it

If your tracking information shows that your parcel has been delivered but you cannot find it, first check around your property, mailbox, building entrance, reception area and with neighbours or household members.

You should then contact the last-mile carrier shown on your tracking page using your tracking number to request additional delivery information.

If the carrier confirms that the package was delivered to the address provided but you still cannot locate it, the package may have been lost or stolen after delivery. Where appropriate, you should report the missing package to the relevant local authorities.

If you purchased Shipping Protection, contact us at contact@shopstacy.com with your order number and the available carrier information. If the claim is eligible under the protection, we will send you a replacement order.

If you did not purchase Shipping Protection, Stacy is not responsible for packages shown by the carrier as successfully delivered and we are unable to provide a free replacement.

If your parcel arrives damaged, please take clear photographs of the package and the product as soon as possible and contact us.

Cancelling an order

You may request to cancel your order as long as it has not yet entered transit with the carrier.

To request a cancellation, contact us as soon as possible at contact@shopstacy.com and include your order number.

Orders are often processed quickly, so the cancellation window may be shorter than 24 hours. Once your parcel has entered transit, the order can no longer be cancelled and you will need to follow our standard return and refund policy.

Duties and taxes

Prices shown at checkout are what you pay. There is nothing further to settle on delivery.

Questions

If you have any questions about your order or shipment, contact us at contact@shopstacy.com.